Terms of Service

1. The agreement

These Terms of Service ("Terms") are an agreement between Aegis ("Aegis", "we", "us" or "our") and the business that signs up for Aegis ("you" or "your"). By ticking the box to agree at sign-up, paying for a plan or using the service, you accept these Terms and our Privacy Policy. The person who accepts them confirms they are at least 18 and authorised to bind the business.

Aegis is for businesses. It isn't intended for personal or household use.

2. The service

Aegis is an online platform for couriers and freight forwarders. Depending on your plan, it includes a staff site, a customer portal, warehouse sync, shipments and labels, invoicing, email, SMS and WhatsApp messages, a rewards programme and a website builder ("the Service"). Your plan sets your limits, such as the number of staff, branches and packages, and which features are included. The features of each plan are shown on our website and in your account.

We don't transport, store, insure or clear any goods. You remain fully responsible for your courier business, including your services, prices, customs declarations, duties and taxes, and your dealings with your customers and warehouses. Amounts the Service calculates (such as freight quotes, estimated customs and invoice totals) are based on the rates and settings you enter, and you must check them.

3. Your account

• Give us accurate, complete sign-up and billing information and keep it up to date.
• Keep your passwords and API keys secret, and make sure each staff member has their own login. You're responsible for everything done through your account and your staff's logins.
• Tell us straight away at info@aegisexperience.com if you think someone has accessed your account without permission.
• You're responsible for setting your staff's permissions and removing access when someone leaves.

4. Plans, fees and payment

• Paying in advance. Plans are billed in advance for each monthly or yearly period. Your first period starts when your first payment is received. Prices are shown in US dollars unless your invoice says otherwise.
• Renewals. Your plan renews automatically at the end of each period. We email a renewal invoice before the period ends, with a link to pay by card. You can also pay by bank transfer, using the invoice number as the reference.
• Taxes. Fees don't include taxes. Where tax applies, such as General Consumption Tax (GCT), it is added to your invoice. You're responsible for any bank, transfer or currency conversion charges on your side.
• Trials. If your plan includes a free trial, you can use the Service without charge until the trial ends. To keep using it, pay the invoice we send before the trial ends.
• Changing plans. You can ask to move to another plan. An upgrade applies from the change and may be charged for the rest of your current period; a downgrade applies from your next period. If your usage is above a lower plan's limits, you may need to reduce it first.
• Price changes. We may change our prices. We'll give you at least 30 days' notice by email, and the new price applies from your next period after that notice. If you don't agree, you can cancel before it applies.
• Refunds. Fees are non-refundable, including for partly used periods and unused features, except where these Terms say otherwise or the law requires a refund. If we end the Service for our convenience (not because you broke these Terms), we'll refund the unused part of any period you have paid for.

5. Late payment and suspension

Invoices are due on the date shown on them. If an invoice is still unpaid after the grace period shown in our reminders (7 days unless we tell you otherwise), we may suspend your system: your staff and customers won't be able to sign in until it's paid. Suspension doesn't delete anything, and your system is restored once the invoice is paid.

We may also suspend the Service straight away if we reasonably believe it is needed to stop a security threat, serious harm or illegal activity, or a serious breach of section 8. Where we can, we'll tell you first and give you a chance to fix the problem.

6. Data migration

At sign-up you can ask us to move your existing data from another courier platform, for a one-time fee shown at checkout (currently US$100), which is added to your first invoice.

• We migrate the data you are able to export, or give us access to, from your current platform, such as customers, packages, shipments and history. What can be moved depends on what that platform makes available and the quality of the data; we'll tell you if something can't be moved.
• You confirm that you have the right to give us that data and any access details, and that moving it to Aegis doesn't break your agreement with your current provider.
• Please check the migrated data and tell us about any problems within 30 days, so we can correct them at no extra charge.
• If we haven't started your migration, you can cancel it and we'll refund the migration fee in full. Once work has started, the fee isn't refundable.

7. Cancelling and ending the agreement

• You can cancel at any time by contacting us. Your plan stays active until the end of the period you've paid for and isn't renewed after that.
• We may end the agreement with 30 days' notice for any reason, or straight away if you seriously breach these Terms (including not paying) and don't fix it within 14 days of us asking you to.
• When the agreement ends, your system is closed. We keep your data for 30 days so you can renew or ask us for a copy of your database and files. After that we may permanently delete it, keeping only the billing records the law requires. Deleted systems are held in a private backup for up to 30 days and then removed for good.
• Sections that by their nature should continue after the agreement ends (including payment owed, data, intellectual property, disclaimers, limitation of liability, indemnity and governing law) continue.

8. Acceptable use

You must not use the Service, or let anyone else use it, to:

• break any law or regulation, including customs, import and export, sanctions, consumer protection, anti-money-laundering and data protection laws;
• help ship or hide goods that are illegal, prohibited or restricted without the right permits, or make false customs declarations;
• send spam, or send email, SMS or WhatsApp messages to people who haven't agreed to receive them where the law or the messaging provider requires consent;
• collect or use personal information without a lawful basis, or in a way your customers haven't been told about;
• upload malware or content that is fraudulent, defamatory, obscene or infringes someone else's rights;
• try to access other couriers' systems or data, probe or break our security, or get around plan limits or licence checks;
• overload the Service, or scrape it or access it by automated means other than the features and integrations we provide; or
• copy, resell, sublicense, rent or reverse-engineer the Service, or use it to build a competing product.

9. Your customers

Your customers deal with you, not with us. You're responsible for your own terms of service, prices and policies with them; for publishing a privacy policy that tells them how you use their information; for getting any consent you need from them (for example for marketing messages); for your rewards and referral programme rules; and for handling their questions and complaints. You must not tell your customers that Aegis is responsible for their shipments.

10. Your data

• You own your data. Everything you and your customers put into your system, and everything your connected services send to it ("Your Data"), belongs to you. You give us permission to host, copy, process and display Your Data only as needed to provide, secure and support the Service and as the law requires.
• We process it for you. For personal information in Your Data, you are the controller and we are your processor. We will: process it only on your documented instructions (these Terms and how you set up and use the Service); make sure our staff and providers who handle it are bound by confidentiality; protect it with appropriate technical and organisational measures; use only providers who are bound by data protection obligations equivalent to ours; help you respond to requests from your customers and staff to exercise their rights; tell you without undue delay if we become aware of a breach affecting it; and delete or return it when the agreement ends, as set out in section 7.
• Keeping it separate. Your Data is stored in its own database, with its own private file storage and encryption key, and is never mixed with other couriers' data.
• Your backups. We take reasonable care of Your Data, but you're responsible for keeping your own copies of anything you can't afford to lose. You can ask us for a copy at any time.
• Usage information. We may use information about how the Service is used (such as counts of packages, staff and page views), and aggregated information that doesn't identify you or any person, to run, bill, secure and improve the Service.

11. Third-party services

The Service works with services run by other companies, such as warehouse platforms, payment providers (including WiPay), and email, SMS and WhatsApp providers. Your use of those services is governed by their own terms, and you're responsible for the accounts, API keys and fees for the ones you connect. We aren't responsible for their availability, accuracy or what they do with information you send them. If a third-party service changes or stops working with Aegis, we'll try to tell you but can't guarantee the integration will continue.

12. Web addresses and domains

• Your web address on our domain (for example yourname.aegisexperience.com) is provided as part of the Service and isn't transferable. We may refuse or withdraw a name that is misleading, offensive or infringes someone's rights. If you change it, your old address keeps sending visitors to the new one while your subscription is active.
• If you connect your own domain, you must own it or have the right to use it, keep it registered and renewed, and keep its DNS records pointing to us. You're responsible for your domain registrar and DNS provider.

13. Intellectual property

The Service, including its software, designs, templates and documentation, and the Aegis name and logo, belong to us and our licensors and are protected by law. During your subscription, we give you a limited, non-exclusive, non-transferable right to use the Service for your own business under these Terms. You keep all rights in your logo, branding and content, and give us permission to use them in your system and on the communications it sends for you. If you send us feedback or suggestions, we may use them freely without paying you.

14. Availability and support

We work to keep the Service available and secure, but it may sometimes be unavailable because of maintenance, updates, problems with our hosting or other providers, or events outside our control. We'll try to do planned maintenance at quiet times. We may improve, change or remove features; if we remove a major feature you pay for, we'll give you reasonable notice. Support is by email at info@aegisexperience.com during normal business hours.

15. Disclaimers

Except as these Terms expressly say, the Service is provided "as is" and "as available". To the fullest extent the law allows, we make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we don't promise that the Service will be uninterrupted, error-free or meet every requirement you have, or that calculations, quotes, tracking information or data from third-party services will be accurate.

16. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable to the other for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, business, goodwill or data, however caused, even if told it was possible; and (b) each party's total liability arising out of or in connection with these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

These limits don't apply to your obligation to pay fees, to either party's liability under section 17, or to any liability that can't be limited by law, such as for fraud.

17. Indemnity

You will defend and compensate us for any claims, losses, fines and reasonable legal costs arising from Your Data, your courier business, your dealings with your customers, warehouses and other providers, or your breach of section 8 or of applicable law. We will defend and compensate you for any claim that the Service, as we provide it, infringes someone else's intellectual property rights. The party asking for this protection must tell the other promptly, let them control the defence, and give reasonable help.

18. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here with a new effective date and, for changes that materially affect you, tell you by email or in your account at least 30 days before they take effect. If you keep using the Service after that, the new Terms apply. If you don't agree, you can cancel before they take effect.

19. Governing law and disputes

These Terms are governed by the laws of Jamaica. If a dispute arises, we'll first try to resolve it in good faith by talking it through: email us with the details and we'll respond within 14 days. If it isn't resolved within 30 days, either party may take it to the courts of Jamaica, which will have exclusive jurisdiction. Either party may still ask any court for urgent relief to protect its intellectual property or confidential information.

20. General

• Whole agreement. These Terms, the Privacy Policy and your plan details are the whole agreement between us about the Service, and replace anything said before.
• Events beyond control. Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, power or internet outages, or failures of hosting and other providers (this doesn't excuse paying fees).
• Assignment. You can't transfer this agreement without our written consent. We may transfer it to a company that takes over our business, and we'll tell you if we do.
• Notices. We'll send notices to the email address on your account. You can send notices to info@aegisexperience.com.
• No waiver. If we don't enforce a right straight away, we can still enforce it later.
• Severability. If any part of these Terms is found unenforceable, the rest still applies.
• Independent parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

21. Contact

Questions about these Terms? Email info@aegisexperience.com.

Effective October 17, 2026. See also our Privacy Policy.